Enquiries can be made by phone, email, in person or in writing. Our offices are open 9 – 5 most days and our friendly team will try to answer any initial questions that you may have. If you need to speak to an adviser, we'll try to do so – or will arrange to call you back at a convenient time.

Our initial meetings are free of charge. Meetings are usually held at our offices in Mansfield Place, Edinburgh. However, if a meeting at the office is not practical, we'll try to arrange to meet you at your home, office or other convenient venue. We can also do Skype, Facetime or telephone meetings if preferred.

Our core services represent the key elements of the financial advice process. During our initial meeting, we'll explain how they work and what's involved in each. They can be used individually as a standalone service or combined to undertake a more detailed approach to financial planning and advice.

Once you have decided the services you require, we ask you to formally engage us. This is the stage at which we both make a commitment to each other – any work that we then undertake for you will be subject to the agreed initial fee.

Once you have engaged our services – then we'll get to work for you. The time it takes will vary from case to case, dependent upon complexity and availability of information. Normally advice will take between 4 – 8 weeks from date of engagement.